Privacy Policy

We collect information you voluntarily provide when you:

• Submit the Instant Quote wizard or quote form
• Call or text our business phone
• Email us directly

This information may include your name, phone number, email address, moving origin and destination, preferred move date, and any details about your move that you choose to share (size, special items, packing needs).

We use the information you provide solely to:

• Respond to your quote request and follow up about your move
• Send SMS confirmations, reminders, and scheduling updates related to your move
• Coordinate moving-day logistics
• Improve our service quality and customer experience

By submitting your phone number on our site, you consent to receive SMS messages from Crosstown Movers about your quote request and move. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.

We will never share, sell, or rent your mobile phone number, or any consent for SMS messaging, with third parties for their marketing purposes.

Full SMS terms are available at /sms-terms.

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• With service providers who help us operate our business (e.g., Twilio for SMS delivery, MongoDB for secure data storage), under strict confidentiality terms
• If required by law, court order, or to protect our legal rights
• In connection with a business transfer (merger, acquisition, sale of assets), in which case we will notify you

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We retain your information only as long as needed to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us at the details below.

Our website may use cookies and analytics tools to understand how visitors use the site. These are not used for advertising or to identify you personally. You can disable cookies in your browser settings.

• Opt out of SMS: reply STOP to any message
• Update or delete your info: contact us at the details below
• Don't submit a quote form if you don't want to share your information

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Continued use of our site after changes are posted means you accept the updated policy.

Questions about this Privacy Policy or how we handle your information?